FAQ
🛒 Ordering & Payments
What payment methods do you accept?
We accept PayPal, all major credit and debit cards, and ShopPay.
Can I cancel or edit my order after placing it?
If you need to make a change, email us as soon as possible at info@casual-outfitters.com. Since each item is made to order, we usually can amend your order before it is made.
📦 Shipping & Delivery
Do you ship internationally?
Yes! We ship worldwide.
How long does shipping take?
Each tee is made to order, so please allow 2–3 days for production.
: 3–5 working days (after production).
: Around 7 working days.
Note: Busy periods may add a day or two to these estimates.
Can I get tracked shipping?
Yes, just drop us a message if you'd like tracked shipping. An Post is our main delivery partner, and DHL handles deliveries within Europe.
I need an order quickly!
If you really need an order quickly, again drop us a message and we see what we can do!
How much is shipping?
Shipping is a flat standard rate for all orders.
🔁 Returns & Exchanges
Do you accept returns?
Yes—if the sizing is off, you can return your item within 30 days of receiving it. Customers are responsible for return shipping costs.
Can I exchange for a different size?
Absolutely! Email us first to arrange the exchange.
What if I'm unhappy with my order?
Get in touch with us—we’re a friendly bunch and always happy to sort things out.
👕 Product & Fit
Are your tees oversized?
Some of our Tees are oversized. You will find that information in the product description. They are proper oversized tees, so we advise to size down
How do I know what size to order?
We recommend checking the product listing for each product before ordering, especially if you're between sizes.
If you are between - Size down in our oversized tee
and size up in our relaxed fit tees
🧠 About The-CO
Where are you based?
We are proudly based in Dublin, Ireland (previously Mannheim Germany!)
Do you restock items?
Some of our designs are limited drops, but if you missed something, let us know—if there’s enough demand, we might bring it back.
Do you do custom Items?
We are all about community at The-CO. If you are a football team or a band looking to bring out some merch or design a new homekit, reach out to us and our designers will get in touch